Introduction

In the context of the use of its services and in particular the services accessible on its website, its mobile site, its online shop and its mobile applications, Tournier Frères, as data controller, is likely to collect and process personal data concerning you.

We are committed to protecting the privacy of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All processing of personal data carried out in the context of the accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the "Data Protection Act" of 6 January 1978 as amended and the General Data Protection Regulations (EU Regulation 2016/679) or "RGPD".

1 - WHAT ARE OUR COMMITMENTS IN TERMS OF PERSONAL DATA PROTECTION?

Tournier Frères is committed to guaranteeing a high level of protection for the personal data of its customers, prospects, site users: website, mobile site, online shop and mobile applications and any other person whose personal data it processes.
Tournier Frères undertakes to comply with the regulations applicable to all personal data processing it carries out:

  • Your personal data is processed in a lawful, fair and transparent manner;
  • Your personal data are collected for specific, explicit and legitimate purposes and are not further processed in a way incompatible with these purposes;
  • Your personal data are stored in an appropriate, relevant and limited to what is necessary for the purposes for which they are processed;
  • Your personal data are accurate, kept up to date and every reasonable step is taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.

Tournier Frères implements appropriate technical and organisational measures to guarantee a level of security adapted to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the design of processing operations.
In addition, Tournier Frères contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

2 - WHAT PERSONAL DATA DO WE COLLECT?

A - Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
In general, we may collect the following categories of personal data directly:
a) personal details, such as your name, first name, e-mail address, postal address and telephone number(s);
b) the username and password used to access your online account. This is necessary for us to create a personal user account;
c) exchanges with us, which may include details of conversations through chat, customer service;
d) iDemographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);
e) browsing histories, such as pages visited, date of visit, location during the visit, or IP address ;
f) payment information when a purchase or reservation is made on one of our sites, online shops, or applications. Usually the invoice is issued in your name, billing address and payment data such as your credit card or bank account;We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications related to our products and services, or in response to our post and promotional ads on social networks.

B - Personal data concerning minors

Tournier Frères does not collect or process personal data relating to children under 18 years of age without the prior consent of the parents or holders of parental responsibility towards the child.
If personal data concerning children is collected via our sites: website, mobile site, online shop and mobile applications, parents or holders of parental authority have the opportunity to object by contacting us at the address indicated at the bottom of this page.

3 - HOW PERSONAL DATA ARE COLLECTED?

A - Means of collecting your data

As part of our relationships, you may provide us with your personal data by various means, including on our sites: website, mobile site, online shop and mobile applications when you browse the Internet, make purchases, make reservations, complete the various collection forms, subscribe to the e-newsletter, create an account, submit an application, post comments on our social network pages, establish contact with our institution or otherwise transmit your personal data to us.

B - IP address

The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. With each of your requests on the site, our servers record the trace of your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that identifies you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet service provider to identify you in the event that we need to apply the terms of use to protect our services, customers or in compliance with applicable laws.

C - Cookies

In order to constantly improve the quality of the services offered on our sites: website, mobile site, online shop and mobile application and their adequacy with your expectations, Tournier Frères may use "cookies", text files used to identify your device when you connect to one of our services. The deposit of cookies or tracers in your terminal (computer, tablet, smartphone, etc.) allows Tournier Frères to collect personal information and data, depending on your choice of terminal settings.

Types of cookies used:

a) Cookies required to use the site. They allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to use these features. The information stored may not be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimize our website and to detect any technical problems you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.

c) Cookies of features. These cookies allow the site to remember the choices you have made (such as your username, language or region) and provide more accurate and personal information. These cookies can also be used to store changes made by the user, such as text size or font size. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be made anonymous and may not track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.

d) Cookies for advertising marketing. These cookies collect information about your Internet browsing habits in order to provide you with advertisements that are tailored to you and correspond to your interests. They also help us limit the number of times you will see an ad and help us evaluate the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the permission of the website operator. They memorize visits to a site and share this information with other companies (e.g. advertisers). Targeted or advertising cookies are often linked to the site's functionalities provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified via the data collected.

e) Cookies from third party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know which cookies are used by them. For more information, please consult the information provided by these third party sites and social networks on their own cookies.

D - Respect for your privacy

We are committed to protecting your privacy and respect the following 2 principles.

- We do not associate any personally identifiable information with your cookies. Cookies do not allow us to know your address, date of birth, telephone number or any other information that could identify you.

- We do not provide any personal information to advertisers or third party sites that display our ads based on your interests.

If your computer or mobile phone is used by several people, or if it has several browsers, it is possible that the content displayed to other users matches your preferences. If you wish, you can change your browser settings.

For more information on how cookies work and targeted advertising, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third party sites

Our sites: website, mobile site, online store and mobile applications may contain links to third-party websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third party sites is governed by the privacy policy and terms of use of these sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - WHAT IS THE PURPOSE OF THE DATA THAT MAY BE COLLECTED?

Your data is mainly used for booking and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organisation of competitions, new services and products designed to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing your requests and/or complaints. In addition to the cases in which your consent has been obtained (in particular to communicate personalised offers to you), the processing of your data for the various purposes mentioned above is necessary:

  • To ensure the execution of the service contract; 

  • To comply with a legal obligation; 
    For the legitimate interests pursued by our establishment (in particular to develop new services and offers, improve customer service, etc.).

    In particular, your data is used:

  • To enable you to benefit from all the services or services available on our establishment's website, mobile site, shop and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, loyalty program management, etc...; 

  • To allow you to browse our websites; 

  • To best match our information, notifications, offers and other forms of services to your interests;

  • To facilitate the completion of the administrative formalities relating to the reservation and purchase.

5 - HOW LONG IS YOUR DATA STORED?

Tournier Frères undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.

The storage periods are defined according to the processing purposes implemented by Tournier Frères and take into account in particular the applicable legal provisions imposing a precise storage period for certain categories of data, any applicable limitation periods as well as the CNIL's recommendations concerning certain categories of data processing.

6 - WHO IS LIKELY TO ACCESS YOUR PERSONAL DATA?

A - Receivers of your data

The data collected on our website, mobile site, online shop and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance of all or part of the services referred to above. We remind you that in this context, Tournier Frères asks its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, Tournier Frères will do its utmost to ensure that this international data transfer has an adequate level and guarantees of security.

7 - HOW TO EXERCISE YOUR RIGHTS?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights to limit and oppose the processing and portability of your personal data.
In addition, you have the legal right to define guidelines on the fate of your personal data after death.
In addition, any minor at the time of collection of his or her personal data may have it deleted as soon as possible.

These rights can be exercised by mail to the following address:

Tournier Frères
Piste Bellecote
73120 Courchevel
FR
info@lesaintroch.com

In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. You also have a right of appeal to the Commission Nationale de l'Informatique et des Libertés in the event of a breach of the applicable regulations on the protection of Personal Data, in particular the RGPD.

8 - IT SECURITY / TRANSACTION SECURITY

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Tournier Frères. We therefore implement all appropriate technical and organisational measures, having regard to the nature, scope and context of the personal data you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access to such data.

We offer you a secure online payment system using the latest technologies in force.
Tournier Frères strives to fight against identity theft practices on the Internet. This is why we use, for example, a device to detect fraudulent payments made by credit card. This device is intended to protect you in the event of loss or theft of your credit card.

The security and confidentiality of personal data are based on everyone's best practices. This is why we invite you not to share your passwords with third parties, to systematically log out of your profile and social account (especially in the case of linked accounts) and to close your browser window at the end of your working session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.

9 - CONTACT US

For any additional questions regarding this policy or the way Tournier Frères handles your personal data, we invite you to contact us at the following address: info@lesaintroch.com

10 - AMENDMENTS TO THE DECLARATION

Tournier Frères reserves the right to adapt the personal data protection policy. When we make material changes to this Statement, we publish a link to the Statement on the home page of our website.

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